Platform
Audit & Financial Controls
Govern financial actions, approvals, overrides and automation across RevenueOS.
Controls evaluated 2026-10-07 · live
Control HealthAttention
77%
100 − 1 pt per open exception
Open Control Exceptions
23
Derived from live records
Pending Approvals
5
Approval Center
Unauthorized Attempts
2
Blocked by maker/checker or role
Manual Overrides
2
All with reason
High-Risk Changes
4
Pending high-risk approvals
Audit Completeness
100%
Financial events with actor + detail
Control intelligence
Four settlement-control exceptions account for $219K of open financial exposure.
RevenueOS recommends confirming settlement terms and pursuing residual balances before any closure exception is approved.
Approval center
| Request | Type | Amount | Initiated By | Risk | Reason | Evidence | Age | SLA | Status | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
Write-off residual balance APR-1041 | Write-Off | $18,500 | Dana Whitfield | High | Firm dissolved; residual uncollectible after 3 attempts | 3 items | 30h | 18h left | Pending | |
Payment reversal · returned check APR-1042 | Payment Reversal | $12,400 | Priya Raman | High | Bank returned item (NSF) | 1 item | 6h | 18h left | Pending | |
Balance adjustment · interest correction APR-1043 | Balance Adjustment | $3,200 | Marcus Lee | Medium | Interest accrued at wrong rate | 1 item | 52h | 4h over | Pending | |
Close case with open balance (exception) APR-1044 | Settlement Closure | $4,100 | Alex Morgan (you) | High | Firm disputes final fee; settlement docs confirm balance | 1 item | 3h | 21h left | Pending | |
Refund overpayment APR-1045 | Refund | $2,150 | Priya Raman | Medium | Duplicate payment from firm | 1 item | 14h | 34h left | Pending |
Control exceptions
Settled + Open AR
G-28491 · Smith & Cole LLP · settled 2026-08-14 · Settlement Closure
Settled + Open AR
G-44921 · Smith & Cole LLP · settled 2026-08-21 · Settlement Closure
Settled + Open AR
G-30017 · Smith & Cole LLP · settled 2026-06-20 · Settlement Closure
Settled + Open AR
G-30130 · Smith & Cole LLP · settled 2026-06-23 · Settlement Closure
Write-off without second approval
G-31825 · Uncollectible balance after final settlement · approved by AR Manager only · Write-Off
Write-off without evidence
G-34876 · Uncollectible balance after final settlement · approved by CFO Office only · Write-Off
Write-off without evidence
G-37927 · Uncollectible balance after final settlement · approved by CFO Office only · Write-Off
Write-off without evidence
G-40978 · Uncollectible balance after final settlement · approved by AR Manager only · Write-Off
Unapproved adjustment
G-33859 · Settlement reduction agreed with firm · Balance Adjustment
Unapproved adjustment
G-39961 · Settlement reduction agreed with firm · Balance Adjustment
Overdue held payment
pay-84921 · Check #84921 · Settlement mismatch · Payment Application
Overdue held payment
pay-85056 · Check #85056 · Incorrect firm · Payment Application
Overdue held payment
pay-85057 · Check #85057 · Duplicate case · Payment Application
Overdue held payment
pay-85058 · Check #85058 · Other · Payment Application
Overdue held payment
pay-85059 · Check #85059 · Settlement mismatch · Payment Application
Overdue held payment
pay-85060 · Check #85060 · Missing reference · Payment Application
Overdue held payment
pay-85061 · Check #85061 · Incorrect firm · Payment Application
Overdue held payment
pay-85062 · Check #85062 · Duplicate case · Payment Application
Overdue held payment
pay-85063 · Check #85063 · Other · Payment Application
Overdue held payment
pay-85064 · Check #85064 · Settlement mismatch · Payment Application
Overdue held payment
pay-85065 · Check #85065 · Missing reference · Payment Application
Financial record merge pending
cp-smith-cole · Smith & Cole payer alias awaiting merge review · Data Merge
Payment reversal
APR-1042 · Returned check awaiting maker/checker approval · Payment Reversal
Control library
Settlement ClosureMaker/checker
Case cannot be marked financially complete while an unresolved obligation remains unless an approved exception exists. · Owner Finance Controller
Write-OffMaker/checker
Reason, amount, evidence and authority by threshold; dual approval above $5K. · Owner Finance Controller
Payment Application
Auto-apply ≥ 99% confidence and ≤ $25K; otherwise human approval. · Owner Cash Application Supervisor
Payment ReversalMaker/checker
Maker/checker; reason and bank evidence required. · Owner Treasury
RefundMaker/checker
Maker/checker; CFO above $10K. · Owner Treasury
Balance AdjustmentMaker/checker
Reason required; approval above $5K. · Owner Finance Controller
Account MergeMaker/checker
Counterparty validation and data steward approval. · Owner Data Governance Lead
Status Override
Reason required; manager approval for financial statuses. · Owner AR Manager
Legal EscalationMaker/checker
Counsel approval; relationship protections checked. · Owner General Counsel
Automation Approval
Autonomy ≤ L4 for financial actions; changes audited with reason. · Owner Automation CoE
Data MergeMaker/checker
Never silent; evidence and approval required. · Owner Data Governance Lead
Settlement control
- Status
- Enforced · exceptions open
- Owner
- Finance Controller
- Policy
- Case cannot be marked financially complete while an unresolved obligation remains unless an approved exception exists.
- Exceptions
- 4 cases · $219.5K open
Write-off control
Reason requiredAmount requiredEvidence requiredAuthority requiredApproval requiredAudit required
| Threshold | Authority | Approvals |
|---|---|---|
| ≤ $5,000 | AR Manager | 1 |
| ≤ $25,000 | Finance Controller | 2 |
| > $25,000 | CFO | 2 |
No automation can write off balances — write-offs are always human-initiated and human-approved.
Audit explorer
11 events · click for full event detail
| Timestamp | Actor | Type | Action | Object | Approval | Result |
|---|---|---|---|---|---|---|
| Oct 7, 5:12 AM ET | RevenueOS Match Engine | Automation | RevenueOS Match Engine recommended payment match | payment pay-84921 | — | Pending human approval |
| Oct 7, 3:30 AM ET | Lockbox feed | Human | Today's lockbox batch received | — | — | — |
| Oct 6, 8:05 PM ET | System | System | Promise PTP-502 missed · ABC Legal | counterparty cp-abc-legal | — | — |
| Oct 6, 12:40 PM ET | RevenueOS | AI | RevenueOS recommends additional review for ABC Legal | counterparty cp-abc-legal | — | — |
| Sep 21, 12:30 PM ET | Dana Whitfield | Human | Settlement documentation resent · Case G-28491 | case G-28491 | — | — |
| Sep 21, 10:10 AM ET | RevenueOS Voice Agent | AI | AI voice contact completed · Case G-28491 | case G-28491 | — | — |
| Sep 29, 7:02 AM ET | RevenueOS Match Engine | Automation | Check #84921 matched | payment pay-84921 | — | — |
| Sep 28, 10:12 AM ET | Lockbox feed | Human | Check #84921 received via lockbox | payment pay-84921 | — | — |
| Sep 15, 7:59 PM ET | System | System | Case G-28491 promise missed | case G-28491 | — | — |
| Oct 1, 5:00 AM ET | System | System | Case G-27310 marked Broken Promise | case G-27310 | — | — |
| Aug 5, 5:00 AM ET | CFO Office | Human | Write-off approved | case G-31825 | — | — |
Manual overrides
| Override | User | Reason | Impact | Policy | Approver |
|---|---|---|---|---|---|
| Recommended channel overridden (SMS → Human call) | Dana Whitfield | Firm requested phone contact | None (communication) | Status Override | Not required |
| Match recommendation rejected · Check #84921 | Priya Raman | Remittance references different case | $7,750 kept unapplied | Payment Application | Not required |
Automation audit · AI & RPA
| Recommendation | Confidence | Policy | Human approval | Execution | Outcome |
|---|---|---|---|---|---|
| RevenueOS Match Engine recommended payment match | 97.2% | Execute within policy (L4) | Not required (within limit) | Executed | Pending human approval |
| Promise PTP-502 missed · ABC Legal | — | Execute within policy (L4) | Not required (within limit) | Executed | — |
| RevenueOS recommends additional review for ABC Legal | 89% | Recommend (L1) | Pending human | Not executed | — |
| AI voice contact completed · Case G-28491 | — | Recommend (L1) | Pending human | Not executed | — |
| Check #84921 matched | 97% | Execute within policy (L4) | Not required (within limit) | Executed | — |
| Case G-28491 promise missed | — | Execute within policy (L4) | Not required (within limit) | Executed | — |
| Case G-27310 marked Broken Promise | — | Execute within policy (L4) | Not required (within limit) | Executed | — |
Segregation of duties
| Action | Can Initiate | Can Approve | Can Execute | Can Audit |
|---|---|---|---|---|
| Payment application | Cash Ops / Agent | Cash Supervisor | RevenueOS (within limit) | Internal Audit |
| Write-off | Collector / AR Manager | Finance Controller / CFO | Finance | Internal Audit |
| Payment reversal / refund | Treasury | Finance Controller | Treasury | Internal Audit |
| Balance adjustment | AR Manager | Finance Controller | Finance | Internal Audit |
| Account / data merge | Data Steward | Data Governance Lead | Data Steward | Internal Audit |
| Legal escalation | AR Manager | General Counsel | Legal | Compliance |
| Automation change | Automation CoE | Operations / CFO | Automation CoE | Internal Audit |
Policy versioning
| Policy | Version | Effective | Changed By | Approval |
|---|---|---|---|---|
| Write-Off Authority | v3.2 | 2026-07-01 | M. Chen (Controller) | CFO · Audit Committee |
| Settlement Closure | v2.0 | 2026-05-15 | M. Chen (Controller) | CFO |
| Cash Auto-Application Limits | v1.4 | 2026-09-01 | Priya Raman | Finance Controller |
| Automation Autonomy Levels | v1.1 | 2026-08-20 | Automation CoE | COO |
| Data Merge Governance | v1.0 | 2026-06-10 | Data Governance Lead | CFO |
Ask GAIN · controls
Adjustments and write-offs with their approvers (single approvers above $5K are flagged as control exceptions):
- G-31825 · Write-off $5,500 · approved by AR Manager · 2026-08-05T09:00:00Z
- G-32842 · Adjustment $3,250 · approved by AR Manager · 2026-09-24T09:00:00Z
- G-33859 · Adjustment $7,500 · approved by AR Manager · 2026-07-14T09:00:00Z
- G-34876 · Write-off $2,500 · approved by CFO Office · 2026-08-03T09:00:00Z
- G-35893 · Adjustment $1,750 · approved by CFO Office · 2026-09-22T09:00:00Z