Counterparty 360
Thornton & Vale
How the whole relationship behaves financially and operationally.
Law Firm · Southeast
Thornton & Vale
StableStableTrend: Stable · Primary contact: Lisa Gibson · Preferred: AI Call
Relationship health
64
Exposure
$1.2M
Open AR
$831K
Avg days to pay
59
Promise reliability
89%
Response rate
66%
Preferred channel
AI Call
Dispute rate
Low
Broken promises 90d
0
RevenueOS counterparty assessment
88% confidence“Stable relationship; maintain current cadence.”
- Why
- Days to pay 59 vs portfolio 52; reliability 89% vs 80%; response 66% vs 71%.
- Evidence
- 5 open cases · 0 kept / 0 broken promises · 1 payment exceptions · trend stable
- Recommended handling
- Keep cadence steady; escalate after one missed commitment.
Financial intelligence
- Total exposure
- $1,200,100
- Open AR
- $831,300
- Recovered YTD
- $209,950
- Payments YTD
- 6
- Average payment
- $36,733
- Average days to pay
- 59
- Largest open balance
- $250,900
$0
Current
$0
30–60
$167K
61–90
$0
91–120
$664K
120+
Payment behavior
- Days to pay 12M → 90D → 30D
- 59 → 59 → 59
- Payment timeliness
- Rarely
- Partial payment frequency
- 0%
- Short-payment events
- 0
- Unapplied cash events
- 1
- Payment exceptions
- 1
- Payment trend
- Stable
Promise behavior
- Promises due in window
- 0
- Kept
- 0
- Broken
- 0
- Window reliability
- —
- All-time made
- 0
- Partial fulfillment
- 0
- Profile reliability
- 89%
- Trend
- Stable
Communication behavior
- SMS response rate
- 67%
- Voice contact rate
- 100%
- Email response rate
- 80%
- Human contact success
- 70%
- Average response time
- 5.9 hours (illustrative)
- Preferred channel
- AI Call
- Last meaningful contact
- 2026-10-07 · SMS · Contacted
Relationship intelligence
Relationship memory64 · Stable
Keep cadence steady; escalate after one missed commitment.
Preferred AI Call · reliability 89% · Stable
- Strategic status
- Not designated
- Sensitivity
- Standard
- Escalation guidance
- After 1 missed commitment
- Relationship manager
- Jennifer Alvarez
Portfolio benchmark
| Measure | Firm | Portfolio |
|---|---|---|
| Days to pay | 59 | 52 |
| Promise reliability | 89% | 80% |
| Response rate | 66% | 71% |
| Dispute rate | Low | Moderate |
| Recovery rate | 31% | 36% |
| Exposure | $1.2M | $1.4M avg |
Portfolio = mean across all counterparties; dispute benchmark illustrative.
Active cases · 5
$831,300 open AR
| Case | Outstanding | Age | Status | Promise | Recovery score | Owner | Next action |
|---|---|---|---|---|---|---|---|
| G-34989 | $250,900 | 247d | Critical | — | 52 | Jennifer Alvarez | |
| G-37023 | $183,700 | 217d | Broken Promise | — | 30 | Jennifer Alvarez | |
| G-39057 | $167,200 | 82d | Pending | — | 59 | Jennifer Alvarez | |
| G-41091 | $126,500 | 163d | At Risk | — | 69 | Jennifer Alvarez | |
| G-32955 | $103,000 | 170d | Broken Promise | — | 40 | Jennifer Alvarez |
Current opportunities
Money Finder opportunities linked to this counterparty.
- No open opportunities.
Exceptions & disputes
Payment exceptions, held checks, missing remittance, settlement mismatches and disputes.
- $10,450 · TracePayment exceptionCheck #85068Other
- DisputeG-34989Firm disputed balance or settlement terms
12-month behavior trend
Nov → Oct. Current values are live; earlier months are interpolated from profile history (illustrative).
Exposure
$1.2M12M ago $1.1M
Days to pay
5912M ago 59
Promise reliability
89%12M ago 87%
Response rate
66%12M ago 64%
Relationship health
6412M ago 65
Contacts
| Name | Role | Phone | Preferred | Permission | Last contact | Response | |
|---|---|---|---|---|---|---|---|
| Lisa Gibson | Lead attorney | (555) 0117-0313 | lisa.gibson@thornton.example | AI Call | All channels permitted | 2026-10-07 · SMS | Typical for firm |
| Robert Moreno | Attorney | (555) 0117-1472 | robert.moreno@thornton.example | AI Call | All channels permitted | — | Typical for firm |
| Thornton Accounting | Accounts payable | (555) 0190-0000 | ap@thornton.example | AI Call | All channels permitted | — | Responds to SMS status checks |
Fictional demo contacts.
Entity quality
- Golden record confidence
- 99%
- Duplicate risk
- Low
- Address verified
- Yes
- Contact verified
- 2/2 verified
- Relationship links
- 6 cases · 6 payments · 2 attorneys
Unified timeline
Cases, payments, promises, communications, exceptions, disputes, escalations and relationship events.
- 2026-10-07SMSSMS · Contacted
- 2026-10-07EmailEmail · Contacted
- 2026-10-07CallHuman Call · Dispute
- 2026-10-07EmailEmail · No answer
- 2026-10-07SMSSMS · No answer
- 2026-10-07CallAI Call · Paid
- 2026-10-07SMSSMS · Callback
- 2026-10-07EmailEmail · Promise
- 2026-10-07PaymentPayment $26,550 received
- 2026-10-07PaymentPayment $36,900 received
Ask GAIN · counterparty
- What RevenueOS found
- Total exposure to Thornton & Vale is $1,200K with $831K open AR.
- Why
- Sum of all case amounts and outstanding balances for this counterparty.
- Evidence
- 5 open cases
- Largest open balance $251K
- 120+ days: $664K
- Impact
- Exposure visible in one place.
97% confidenceAction: Review the largest balances first.
Built from live shared records on this page.