Recovery War Room
AR Case Story
Case G-30695
·Open·Owner Marcus Lee·Susan Young
Outstanding
$76,850
Paid to Date
$148,800
Original / Expected
$225,650
Days Outstanding
159
Recovery Score
44
Relationship Health
41
Firm level · case context 41
Financial journey · select a stage
RevenueOS case assessment
88% confidenceRecovery score 44
What we found
$76,850 remains outstanding after partial payment.
Why
- •Settlement $225,650
- •Paid $148,800
- •Residual $76,850
- •Promise missed
- •No active dispute
- •No recorded response
Recommended action
RevenueOS recommends relationship-manager call to reset commitment.
Expected impact
Up to $76,850 recovery.
Relationship guidance
- Use a firm, documented tone.
- Relationship context is weaker — involve the relationship manager.
- Escalation may be appropriate if the next contact fails.
Case story
1 events · ET- Jun 4, 8:00 AM ETCase settled
| Date | Payment | Reference | Amount | Applied | Unapplied | Status |
|---|---|---|---|---|---|---|
| Sep 29 | pay-85059 | Check #85059 | $23,100 | $7,500 | $15,600 | Unapplied |
| Oct 2 | pay-85097 | Check #85097 | $7,500 | $7,500 | $0 | Fully applied |
| Oct 4 | pay-85079 | Check #85079 | $18,850 | $8,000 | $10,850 | Unapplied |
| Promise Date | Amount | Made By | Channel | Due Date | Status | Outcome |
|---|---|---|---|---|---|---|
| Sep 29 | $42,000 | Susan Young | Human Call | Oct 6 | Missed | No payment by due date |
| Owner | Task | Due | SLA | Status | Priority | |
|---|---|---|---|---|---|---|
| Marcus Lee | Agree revised payment commitment | Oct 14 | Within SLA | Open | Normal |