Counterparty 360

ABC Legal

How the whole relationship behaves financially and operationally.

All counterparties

Law Firm · Southeast

ABC Legal

DeterioratingWatchTrend: Deteriorating · Primary contact: James Kaplan · Preferred: SMS

Relationship health

Previous 62

Exposure

$1.7M

Open AR

$640K

Avg days to pay

67 (was 38)

Promise reliability

64%

Response rate

48%

Preferred channel

SMS

Dispute rate

Moderate

Broken promises 90d

Start CommunicationView Risk BriefRelationship Memory

RevenueOS counterparty assessment

84% confidence

“ABC Legal's payment performance has deteriorated materially. Days-to-pay increased while promise reliability and responsiveness declined. RevenueOS recommends tighter exposure monitoring and additional review before materially increasing exposure.”

Why: Days to pay 67 vs portfolio 52; reliability 64% vs 80%; response 48% vs 71%.
Evidence: 7 open cases · 1 kept / 3 broken promises · 2 payment exceptions · trend deteriorating
Recommended handling: Involve a manager, confirm commitments in writing and tighten terms. Future business is not automatically declined — review is required before materially increasing exposure.

Financial intelligence

Total exposure: $1,700,000
Open AR: $640,000
Recovered YTD: $71,050
Payments YTD: 5
Average payment: $19,500
Average days to pay: 67
Largest open balance: $118,150

Payment behavior

Days to pay 12M → 90D → 30D: 38 → 53 → 67
Payment timeliness: Rarely
Partial payment frequency: 40%
Short-payment events: 2
Unapplied cash events: 2
Payment exceptions: 2
Payment trend: Deteriorating

Promise behavior

Promises due in window: 4
Kept: 1
Broken: 3
Window reliability: 25%

All-time made: 5
Partial fulfillment: 0
Profile reliability: 64%
Trend: Deteriorating

Communication behavior

SMS response rate: 100%
Voice contact rate: 75%
Email response rate: 67%
Human contact success: 70%
Average response time: 5.1 hours (illustrative)
Preferred channel: SMS
Last meaningful contact: 2026-10-07 · Human Call · Contacted

Relationship intelligence

Relationship memory41 · Watch

Involve a manager, confirm commitments in writing and tighten terms.

Preferred SMS · reliability 64% · Deteriorating

Strategic status: Not designated
Sensitivity: Standard
Escalation guidance: Immediate manager review on next miss
Relationship manager: Marcus Lee

“Two missed promises this quarter. Confirm every commitment in writing and involve a manager before granting new terms.” — Marcus Lee (Relationship Manager)

Open Relationship Memory

Portfolio benchmark

Measure	Firm	Portfolio
Days to pay	67	52
Promise reliability	64%	80%
Response rate	48%	71%
Dispute rate	Moderate	Moderate
Recovery rate	62%	36%
Exposure	$1.7M	$1.4M avg

Portfolio = mean across all counterparties; dispute benchmark illustrative.

Active cases · 7

$640,000 open AR

Case	Outstanding	Age	Status	Promise	Recovery score	Owner
G-31034	$118,150	122d	At Risk	—	87	Tom Becker
G-31260	$112,450	80d	Active Recovery	—	61	Dana Whitfield
G-31147	$100,650	90d	Active Recovery	$13,000 · Kept	77	Aisha Grant
G-31373	$95,100	50d	Active Recovery	$46,500 · Scheduled	81	Marcus Lee
G-30921	$85,600	87d	At Risk	$25,000 · Broken	68	Jennifer Alvarez
G-30695	$76,850	159d	Broken Promise	$42,000 · Broken	44	Marcus Lee
G-30808	$51,200	106d	Broken Promise	$18,000 · Broken	37	Priya Nair

Current opportunities

Money Finder opportunities linked to this counterparty.

Settled + Open AR
Case G-30695 · Actionable · Confirm disbursement status with firm accounting
$49,000
Partial Payments
Case G-30808 · Actionable · Request remaining balance with settlement statement
$3,800
Partial Payments
Case G-30921 · Validated · Request remaining balance with settlement statement
$36,700
Partial Payments
Case G-31034 · Needs Review · Request remaining balance with settlement statement
$38,700
Partial Payments
Case G-31147 · Assigned · Request remaining balance with settlement statement
$38,100
Partial Payments
Case G-31260 · Validated · Request remaining balance with settlement statement
$38,100
Partial Payments
Case G-31373 · In Recovery · Request remaining balance with settlement statement
$18,600
Broken Promises
Case G-30695 · New · SMS today, voice follow-up if unanswered
$42,000

Open Money Finder

Exceptions & disputes

Payment exceptions, held checks, missing remittance, settlement mismatches and disputes.

Held checkCheck #85059
Settlement mismatch
$15,600 · Trace
Settlement mismatchCheck #85079
Settlement mismatch
$10,850 · Trace
DisputeG-31260
Firm disputed balance or settlement terms
DisputeG-30808
Firm disputed balance or settlement terms

12-month behavior trend

Nov → Oct. Current values are live; earlier months are interpolated from profile history (illustrative).

Exposure

$1.7M12M ago $1.4M

Days to pay

6712M ago 38

Promise reliability

64%12M ago 82%

Response rate

48%12M ago 64%

Relationship health

4112M ago 62

Contacts

Name	Role	Phone	Email	Preferred	Permission	Last contact	Response
James Kaplan	Lead attorney	(555) 0110-0921	james.kaplan@abc-legal.example	SMS	All channels permitted	2026-10-07 · Human Call	Typical for firm
Susan Young	Attorney	(555) 0110-1391	susan.young@abc-legal.example	SMS	All channels permitted	—	Typical for firm
ABC Accounting	Accounts payable	(555) 0190-0000	ap@abc.example	SMS	All channels permitted	—	Responds to SMS status checks

Fictional demo contacts.

Entity quality

Golden record confidence: 95%
Duplicate risk: Low
Address verified: Yes
Contact verified: 1/2 verified
Relationship links: 7 cases · 5 payments · 2 attorneys

Data Health

Unified timeline

Cases, payments, promises, communications, exceptions, disputes, escalations and relationship events.

2026-10-07CallHuman Call · Contacted
2026-10-07EmailEmail · Promise
2026-10-07SMSSMS · Promise
2026-10-07EmailEmail · No answer
2026-10-07SMSSMS · Dispute
2026-10-07SMSSMS · Contacted
2026-10-07CallAI Call · Contacted
2026-10-07SMSSMS · Contacted
2026-10-07SMSSMS · Dispute
2026-10-07CallAI Call · No answer

Ask GAIN · counterparty

What RevenueOS found: ABC Legal is deteriorating.
Why: Days to pay 38 → 67; health 62 → 41; 3 broken promises in 90 days.
Evidence: Manager Review: Health 41 · trend deteriorating
High Exposure: Total exposure 1.7M
Repeat Broken Promise: 3 broken promises in 90 days
Deteriorating: Days to pay 38 → 67; health 62 → 41
Impact: Protects $640K open AR.

Built from live shared records on this page.