Relationship Memory
RevenueOS remembers how each counterparty behaves so recovery is relationship-aware.
Meridian Spine & Ortho
“Weak relationship signals; involve a manager in recovery.”
- Why
- Health 57 (Watch); 74-day average payment vs portfolio benchmark; promise reliability 61%.
- Evidence
- 0 kept / 0 broken promises · 1 cases · 0 payments · 0 disputes logged
- Trend
- Stable — days to pay 74 (12M) → 74 (30D); health 58 → 57
- Recommended handling
- Involve a manager, confirm commitments in writing and tighten terms.
0–100 · 80+ Strong · 60–79 Stable · 40–59 Watch · under 40 High Risk
- Payment behavior74 days avg ▼
- Promise reliability61% ▼
- Responsiveness52% ▼
- Dispute frequencyModerate ▼
- Escalation historyNone logged ▲
- Exposure$0.3M ▲
- TrendStable ▲
- Relationship tenure4 years (illustrative) •
- Pays on time
- Rarely
- Average delay
- 74 days
- Promise reliability
- 61%
- Most responsive channel
- Average response time
- 6.4 hours (illustrative)
- Disputes
- Moderate
- Escalation frequency
- Low
- SMS100%From logged outcomes
- Voice0%From logged outcomes
- Email100%From logged outcomes
- Human Relationship Manager70%Illustrative
- Voice follow-up
- Email with documentation
- Relationship manager call
0 open · 0 broken in last 90 days · reliability 61%
RevenueOS recommends: Involve a manager, confirm commitments in writing and tighten terms.
- Tone
- Formal; confirm every commitment in writing
- Channel
- Email first, then Voice follow-up
- Escalation threshold
- Immediate manager review on next miss
- Human involvement
- Manager on next contact
- Next best action
- Confirm open promises and request dates
- Automation eligibility
- Eligible within contact policy
Relationship memory informs recommendations but never overrides legal, contact-permission or quiet-hour policy.
- Manager ReviewDerived · Health 57 · trend stable
| Contact | Role | Phone | Preferred | Last interaction | Response behavior | Permission |
|---|
Contact details are fictional demo data.
- What RevenueOS found
- Meridian Spine & Ortho responds 52% of the time, fastest on Email (avg 6.4 hours (illustrative)).
- Why
- Response rate blends the profile baseline with every logged outcome since.
- Evidence
- SMS 100% · Voice 0% · Email 100% · Human Relationship Manager 70%
- 0 disputes logged
- Impact
- Fewer unanswered touches and faster commitments.
Answers are built from the live shared records on this page.
Relationship timeline
Payments, promises, calls, SMS, emails, disputes, escalations, cases and relationship-manager interactions.
Deterioration detection
Alerts when days to pay rise, reliability or response falls, exposure rises or disputes increase.
- Days to pay 38 → 67
- Relationship 62 → 41
- Broken promises: 3 in 90 days
Compare relationships
Side-by-side memory — feeds the future Risk Intelligence module.
| Exposure | $295,400 | $2,400,000 |
| Open AR | $216,300 | $418,000 |
| Days to pay | 74 | 31 |
| Promise reliability | 61% | 92% |
| Response | 52% | 84% |
| Relationship health | 57 · Watch | 86 · Strong |
| Trend | Stable | Stable |