Counterparty 360

Smith & Cole LLP

How the whole relationship behaves financially and operationally.

All counterparties

Law Firm · Southeast

Smith & Cole LLP

StrategicStrongTrend: Stable · Primary contact: Susan Miller · Preferred: SMS

Relationship health

Exposure

$2.4M

Open AR

$418K

Avg days to pay

Promise reliability

92%

Response rate

84%

Preferred channel

SMS

Dispute rate

Low

Broken promises 90d

Start CommunicationView Risk BriefRelationship Memory

RevenueOS counterparty assessment

88% confidence

“Smith & Cole remains a strong strategic relationship. Open exposure is elevated, but payment and promise performance remain above portfolio average. Current G-28491 recovery should remain collaborative rather than moving to formal escalation.”

Why: Days to pay 31 vs portfolio 52; reliability 92% vs 80%; response 84% vs 71%.
Evidence: 8 open cases · 2 kept / 1 broken promises · 2 payment exceptions · trend stable
Recommended handling: Maintain collaborative tone. Use direct SMS/voice before formal escalation.

Financial intelligence

Total exposure: $2,400,000
Open AR: $418,000
Recovered YTD: $265,050
Payments YTD: 8
Average payment: $35,119
Average days to pay: 31
Largest open balance: $84,950

Payment behavior

Days to pay 12M → 90D → 30D: 31 → 31 → 31
Payment timeliness: Usually
Partial payment frequency: 25%
Short-payment events: 2
Unapplied cash events: 2
Payment exceptions: 2
Payment trend: Stable

Promise behavior

Promises due in window: 4
Kept: 2
Broken: 1
Window reliability: 67%

All-time made: 6
Partial fulfillment: 0
Profile reliability: 92%
Trend: Stable

Communication behavior

SMS response rate: 84%
Voice contact rate: 63%
Email response rate: 22%
Human contact success: 91%
Average response time: 2.4 hours (illustrative)
Preferred channel: SMS
Last meaningful contact: 2026-10-07 · SMS · Contacted

Relationship intelligence

Relationship memory86 · Strong

Maintain collaborative tone. Use direct SMS/voice before formal escalation.

Preferred SMS · reliability 92% · Stable

Strategic status: Strategic
Sensitivity: Standard
Escalation guidance: Only after 2 missed commitments and manager sign-off
Relationship manager: Dana Whitfield

“Accounting prefers SMS for status follow-up. Escalate formal disputes through Susan before involving legal.” — Dana Whitfield (Relationship Manager)

Open Relationship Memory

Portfolio benchmark

Measure	Firm	Portfolio
Days to pay	31	52
Promise reliability	92%	80%
Response rate	84%	71%
Dispute rate	Low	Moderate
Recovery rate	83%	36%
Exposure	$2.4M	$1.4M avg

Portfolio = mean across all counterparties; dispute benchmark illustrative.

Active cases · 8

$418,000 open AR

Case	Outstanding	Age	Status	Promise	Recovery score	Owner
G-30243	$84,950	67d	Active Recovery	$42,000 · Scheduled	75	Priya Nair
G-30017	$79,200	32d	Active Recovery	$7,500 · Kept	75	Dana Whitfield
G-28491	$68,500	62d	Active Recovery	$68,500 · Broken	81	Dana Whitfield
G-30130	$64,000	58d	Pending	—	74	Marcus Lee
G-30356	$47,400	24d	Pending	$10,500 · Kept	76	Dana Whitfield
G-30469	$36,500	41d	Active Recovery	—	66	Marcus Lee
G-30582	$29,700	33d	Pending	$54,500 · Scheduled	79	Priya Nair
G-44921	$7,750	41d	Pending	$28,000 · Due Today	57	Jennifer Alvarez

Current opportunities

Money Finder opportunities linked to this counterparty.

Partial Payment / Residual AR
Case G-28491 · Actionable · Voice follow-up
$68,500
Settled + Open AR
Case G-30017 · Actionable · Confirm disbursement status with firm accounting
$48,000
Settled + Open AR
Case G-30130 · Actionable · Confirm disbursement status with firm accounting
$47,000
Settled + Open AR
Case G-30243 · Actionable · Confirm disbursement status with firm accounting
$26,500
Settled + Open AR
Case G-30356 · Actionable · Confirm disbursement status with firm accounting
$43,000
Unapplied Cash
Payment · Actionable · Approve recommended match or request remittance
$7,750

Open Money Finder

Exceptions & disputes

Payment exceptions, held checks, missing remittance, settlement mismatches and disputes.

Held checkCheck #84921
Settlement mismatch
$7,750 · Trace
Settlement mismatchCheck #85069
Settlement mismatch
$8,150 · Trace
DisputeG-30243
Firm disputed balance or settlement terms
DisputeG-30469
Firm disputed balance or settlement terms
DisputeG-44921
Firm disputed balance or settlement terms

12-month behavior trend

Nov → Oct. Current values are live; earlier months are interpolated from profile history (illustrative).

Exposure

$2.4M12M ago $2.3M

Days to pay

3112M ago 31

Promise reliability

92%12M ago 90%

Response rate

84%12M ago 82%

Relationship health

8612M ago 87

Contacts

Name	Role	Phone	Email	Preferred	Permission	Last contact	Response
Susan Miller	Lead attorney	(555) 0100-0350	susan.miller@smith-cole.example	SMS	All channels permitted	2026-10-07 · SMS	Typical for firm
David Cole	Attorney	(555) 0100-1422	david.cole@smith-cole.example	SMS	All channels permitted	—	Typical for firm
Smith Accounting	Accounts payable	(555) 0190-0000	ap@smith.example	SMS	All channels permitted	—	Responds to SMS status checks

Fictional demo contacts.

Entity quality

Golden record confidence: 99%
Duplicate risk: Low
Address verified: Yes
Contact verified: 2/2 verified
Relationship links: 8 cases · 8 payments · 2 attorneys

Data Health

Unified timeline

Cases, payments, promises, communications, exceptions, disputes, escalations and relationship events.

2026-10-07SMSSMS · Contacted
2026-10-07CallHuman Call · No answer
2026-10-07EmailEmail · Contacted
2026-10-07SMSSMS · Contacted
2026-10-07EmailEmail · Contacted
2026-10-07SMSSMS · Contacted
2026-10-07EmailEmail · Contacted
2026-10-07SMSSMS · Dispute
2026-10-07CallAI Call · Dispute
2026-10-07CallAI Call · Contacted

Ask GAIN · counterparty

What RevenueOS found: Total exposure to Smith & Cole LLP is $2,400K with $418K open AR.
Why: Sum of all case amounts and outstanding balances for this counterparty.
Evidence: 8 open cases
Largest open balance $85K
120+ days: $0K
Impact: Exposure visible in one place.

Built from live shared records on this page.